Professional Support

Need help with your Composr website? Head straight to the source with our professional service.
Our experienced team can help in almost any situation (examples included under support types).

With our pre-pay system you purchase credits in advance, then maximise their value depending on the priority of your needs. All work is done within tickets (apart from secondment, which is flexible).

We are able to pass on savings by avoiding the need to manage invoicing etc for every small job.

Priority level Response times (†) Time per credit Minimum credits per ticket (*)
Back-burner 2 business weeks 10 minutes 3 credits (30 minutes)
Regular 2 business days 8 minutes 4 credits (28 minutes)

Top up

1 credits currently cost £5.50 ($6.96  ). That'll buy:

Priority level Num. minutes
Back-burner 10 minutes
Regular 8 minutes

2 credits currently cost £11.00 ($13.91  ). That'll buy:

Priority level Num. minutes
Back-burner 20 minutes
Regular 16 minutes

3 credits currently cost £16.50 ($20.87  ). That'll buy:

Priority level Num. minutes
Back-burner 30 minutes
Regular 24 minutes

4 credits currently cost £22.00 ($27.82  ). That'll buy:

Priority level Num. minutes
Back-burner 40 minutes
Regular 32 minutes

5 credits currently cost £27.50 ($34.78  ). That'll buy:

Priority level Num. minutes
Back-burner 50 minutes
Regular 40 minutes

6 credits currently cost £33.00 ($41.74  ). That'll buy:

Priority level Num. minutes
Back-burner 60 minutes
Regular 48 minutes

9 credits currently cost £49.50 ($62.60  ). That'll buy:

Priority level Num. minutes
Back-burner 90 minutes
Regular 72 minutes

20 credits currently cost £110.00 ($139.12  ). That'll buy:

Priority level Num. minutes
Back-burner 200 minutes
Regular 160 minutes

25 credits currently cost £137.50 ($173.90  ). That'll buy:

Priority level Num. minutes
Back-burner 250 minutes
Regular 200 minutes

35 credits currently cost £192.50 ($243.45  ). That'll buy:

Priority level Num. minutes
Back-burner 350 minutes
Regular 280 minutes

50 credits currently cost £275.00 ($347.79  ). That'll buy:

Priority level Num. minutes
Back-burner 500 minutes
Regular 400 minutes

90 credits currently cost £495.00 ($626.03  ). That'll buy:

Priority level Num. minutes
Back-burner 900 minutes
Regular 720 minutes

180 credits currently cost £990.00 ($1,252.05  ). That'll buy:

Priority level Num. minutes
Back-burner 1,800 minutes
Regular 1,440 minutes

550 credits currently cost £3,025.00 ($3,825.72  ). That'll buy:

Priority level Num. minutes
Back-burner 5,500 minutes
Regular 4,400 minutes

As a thank you for supporting the Composr developers, each purchased support credit automatically leads to 50 points (so you get a position of respect in the Composr community).

† Response times aren't guaranteed, but if we miss a regular response time we will charge it at the back-burner rate. If time is a factor and you are expecting to put through some complex queries, or a stream of queries, please let us know as far in advance as possible so that we can arrange staff availability (we have to schedule primary staff assignments weeks or months in advance, and it can get extremely hectic). If you expect to be putting in tickets that will require an hour or more a day over an extended period of days, it is a good idea to arrange a staff secondment with us.

* We have a minimum charge, but where possible we provide value by handling tickets in bunches.

Choose a support type:

  • Technical support

    You can count on our knowledgeable and friendly staff to be the support team you can depend on.

    Here are some examples of ways we can help:

    • Answering Composr-related questions (mentoring, and advice).
    • Help configuring complex features, such as LDAP or eCommerce support.
    • Availability to repair errors (e.g. if a database corrupts due to a power outage).
    • Advice and tutoring on web technologies, such as CSS.

    Please note that moderate to large programming projects are better suited for secondment or our agency service

  • Installation services

    We can install Composr onto your server of choice.

    If you would like our installation service please first check:

    • Make sure you have at least 8 credits.
    • You agree to our server access policy.
    • Your server meets our minimum requirements
      (if we can't install because it doesn't, or if the server is faulty, we'll still need to charge for the service).
  • Upgrade service

    Want an existing Composr website upgraded to a newer version?

    We can handle:

    • Uploading the new files.
    • Upgrading your database.
    • Updating your theme.
    • Updating any custom code.
  • Staff secondment

    The best modern websites involve ongoing work to keep them fresh, and optimise the user experience.
    We can arrange for developer(s) to work regular hours for you.

    Benefits:

    • Achieve excellence
    • Pay only for the regular hours you need rather than a full salary
    • Save the time of having to micro-manage ongoing maintenance, just rely on us
    • Avoid having to interview people for a role you are not yourself expert in
    • Save on office space costs
  • Feature sponsorship

    Composr moves forward when people sponsor new functionality.

    If you want to see something integrated cleanly into Composr's roadmap, feature sponsorship is the way to do it.

    If you just want to support Composr, we can help you pick something to sponsor:
    Just open up a ticket with us and let us know.

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