View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001259 | Composr | tickets | public | 2013-06-05 11:37 | 2013-06-09 00:23 |
| Reporter | Chris Graham | Assigned To | Chris Graham | ||
| Severity | Feature-request | ||||
| Status | resolved | Resolution | fixed | ||
| Product Version | |||||
| Fixed in Version | |||||
| Summary | 0001259: Ability to split tickets | ||||
| Description | Customers will often submit multiple unrelated queries within a support ticket, which usually is against support policy. The support operator will require a ticket be cohesive, but won't want to have to do a lot of work to manually move the post into a new ticket, and won't want to have to rebuke the customer for not following policy. Therefore a feature to automatically split out an (edited) post into a separate ticket would be very useful. | ||||
| Tags | No tags attached. | ||||
| Time estimation (hours) | 2 | ||||
| Sponsorship open | |||||
