View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001845 | Composr | galleries | public | 2015-04-02 13:45 | 2015-04-03 17:47 |
| Reporter | Patrick Schmalstig | Assigned To | |||
| Severity | Minor-bug | ||||
| Status | resolved | Resolution | fixed | ||
| Product Version | |||||
| Fixed in Version | |||||
| Summary | 0001845: JWplayer on mobile gives "undefined" error when trying to play | ||||
| Description | When trying to play media from a gallery on mobile using jwplayer, the player reads "undefined" when trying to play. | ||||
| Additional Information | Only tested on Android and on audio files. Jwplayer works fine on regular computer. Seems like a flash related issue. I tested it using a flash plugin on mobile and it works fine. The non-flash fallback seems to be the problem. | ||||
| Tags | No tags attached. | ||||
| Time estimation (hours) | |||||
| Sponsorship open | |||||
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Automated response: HTML5 videos won't play on mobile Due to a bug in JWPlayer, videos will not play on Android or iOS. |
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A hotfix (a TAR of files to upload) have been uploaded to this issue. These files are made to the latest intra-version state (i.e. may roll in earlier fixes too if made to the same files) - so only upload files newer than what you have already. Always take backups of files you are replacing or keep a copy of the manual installer for your version, and only apply fixes you need. These hotfixes are not necessarily reliable or well supported. Not sure how to extract TAR files to your Windows computer? Try 7-zip (http://www.7-zip.org/). hotfix-1845, 2015-04-03 5pm.tar (110,080 bytes) |
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This is to confirm the hotfix worked. Thanks! |
