View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0002395 | Composr | tickets | public | 2016-04-10 06:53 | 2016-04-10 18:49 |
| Reporter | Patrick Schmalstig | Assigned To | Chris Graham | ||
| Severity | Minor-bug | ||||
| Status | resolved | Resolution | fixed | ||
| Product Version | |||||
| Fixed in Version | |||||
| Summary | 0002395: Infinite loop case detected in support ticket email integration | ||||
| Description | I found an infinite loop case that should be checked out. Let's assume that I have support ticket email integration enabled at support@lovinity.org . Let's also assume I do not have an email set in my profile as administrator. Here's what can happen: *In certain situations, such as newsletter emailing, since I don't have a set email address in my profile, the site may email support@lovinity.org if site configuration causes it to (I think setting staff email to it does). *Since I do not have an email address set on my account, and since support@lovinity.org is the support ticket email, what happens is an email gets sent to support@lovinity.org . Composr doesn't recognize the from address of support@lovinity.org associated with any account, and therefore emails support@lovinity.org to inform about that. However, this then causes a chain reaction of emailing support@lovinity.org every time cron executes to check for new emails for support tickets. | ||||
| Tags | No tags attached. | ||||
| Time estimation (hours) | |||||
| Sponsorship open | |||||
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The support email must be separate from the website address / staff address settings. I'll document that. |
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Actually I'll do that, but I'll also put a block on it considering any email sent from it's own address. |
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Yeah was about to say I'd prefer if I could keep my support email the same and have the staff email the same as the support email. That way, if people try to reply to a notification, the reply-to would be the support email and thus a ticket is created. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2016-04-10 06:53 | Patrick Schmalstig | New Issue | |
| 2016-04-10 18:32 | Chris Graham | Note Added: 0003555 | |
| 2016-04-10 18:32 | Chris Graham | Status | non-assigned => closed |
| 2016-04-10 18:32 | Chris Graham | Assigned To | => Chris Graham |
| 2016-04-10 18:32 | Chris Graham | Resolution | open => not fixable |
| 2016-04-10 18:35 | Chris Graham | Note Added: 0003556 | |
| 2016-04-10 18:35 | Chris Graham | Status | closed => resolved |
| 2016-04-10 18:35 | Chris Graham | Resolution | not fixable => fixed |
| 2016-04-10 18:49 | Patrick Schmalstig | Note Added: 0003558 |
