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IDProjectCategoryView StatusLast Update
0003529Composrticketspublic2018-02-04 03:19
ReporterJoeAssigned ToChris Graham 
Severity@30@ 
Status resolvedResolutionfixed 
Product Version 
Fixed in Version 
Summary0003529: Possible incorrect URL parameter passed in SUPPORT_TICKET_SCREEN.tpl
DescriptionSUPPORT_TICKET_SCREEN.tpl, line 115:
2_URL={$PAGE_LINK*,_SEARCH:tickets:ticket:default={TICKET_TYPE_ID}:post={!TICKET_SPLIT_POST&,{USERNAME}}:post_as={USERNAME}}

default= may need to be changed to ticket_type_id=

...in order to choose a default ticket type ID, ticket_type_id must be passed.

default= seems to do nothing here
Additional InformationI was modifying templates and noticed I could pass additional parameters in URLs to automatically select the ticket type. Upon testing, passing the default= parameter didn't seem to select the ticket type, but when I used ticket_type_id=, this seemed to work.
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Joe

2018-02-03 18:51

reporter   ~0005425

On a side note, is there way to pass in a default title or subject?

Chris Graham

2018-02-04 03:19

administrator   ~0005426

Thanks, you're right.

Re: Your question.

COMMENTS_POSTING_FORM.tpl

<input maxlength="255" class="wide_field" value="" type="text" tabindex="2" id="title" name="title" />
-->
<input maxlength="255" class="wide_field" value="{$?,{$MATCH_KEY_MATCH,_WILD:tickets},Default title}" type="text" tabindex="2" id="title" name="title" />

Issue History

Date Modified Username Field Change
2018-02-03 18:46 Joe New Issue
2018-02-03 18:51 Joe Note Added: 0005425
2018-02-04 03:19 Chris Graham Note Added: 0005426
2018-02-04 03:19 Chris Graham Status non-assigned => resolved
2018-02-04 03:19 Chris Graham Resolution open => fixed
2018-02-04 03:19 Chris Graham Assigned To => Chris Graham