A note on reporting tracker issues
Posted
#9913
(In Topic #3458)

Site director

Please provide reproduction steps if you can; others in community also provide reproduction steps on others' issues
Hello everyoneThank you for reporting issues you find in Composr v10 and v11 to the tracker. However, recently especially, several issues that have been reported, I cannot reproduce on my installs. This may be because you ran the Setup Wizard or changed some options from their defaults in Composr, and I am not made aware of this.
Please include as much information as you can in your issue regarding reproduction. Perhaps even make a fresh, non-public install of Composr on the side and try reproducing the bug on that, gathering information about what settings you had to change etc.
I will do my best to try helping you out to discover these issues by asking questions and prompting you to try some things to see what happens. However unfortunately, I often don't have the time / resources to dig for a reproduction case myself. This can frequently take more time to do than actually fixing the bug. And my resources need to be kept on development given the very tight deadlines for v11.
Those in the community are also encouraged to check the tracker and post on issues if you discover a reproduction case on your end, even if you're not the one who posted the issue originally.
This will greatly help me out maintain my focus on v11 development while also fixing the bugs that get reported.
Thank you!
- Need support for version 10? The core development team is no-longer offering it for free (unless it's a critical bug that breaks your entire site or a serious security hole). Please consider hiring me instead if you need v10 support or a non-critical bug fix. Or, ask the community in the forums!
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