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IDProjectCategoryView StatusLast Update
0005000Composr non-bundled addons[All Projects] General / Uncategorisedpublic2022-11-20 03:01
ReporterChris GrahamAssigned To 
SeverityFeature-request 
Status non-assignedResolutionopen 
Summary0005000: Points for tracker issues
DescriptionLook for new tracker issues, and comments, and assign points based on configured settings.

New issues should garner a decent number of points (according to default configuration), a lot more than a forum topic. This is to incentivize correct use of the tracker.
TagsAutonomousOrganisation, Roadmap: Over the horizon
Time estimation (hours)3
Sponsorship open

Relationships

related to 0004772 non-assigned Points for contributions on Git 

Activities

Chris Graham

2022-10-30 15:54

administrator   ~0007610

Patrick and I were discussing a regular problem that I have - I get more people coming to me (or ocProducts) directly to make requests and report bugs, than using the tracker. For example, I get Twitter DMs, I get private topics, I get emails, I get Skype messages (until I have to block someone for regularly interrupting my workflow), and so on. It's not sustainable for me to be the locus of all activity, but at the same time I don't want to lose important engagement by pushing people away or ignoring people.

We decided this behaviour is probably for one of the following reasons...
1) People can be shy about posting in public
2) People have actual confidential information that is a part of a discussion (and don't want to take the time to separate that out)
3) A lot of people prefer to engage with individuals than systems, as they prefer or are used to, the personal touch
4) ... or they specifically find particular systems intimidating (hence 0004999)
5) It's simply quick and easy to talk to someone you already have a relationship with directly
6) People don't know the correct process and don't want to take the time to read the guidance (and the guidance is necessarily either too brief to be accurate and helpful or too long to read)

Patrick's solution (which I like) is this issue - incentivising people to use the tracker. Plus I can directly tell people, "if you post on the tracker you'll get lots of points for it" as a simple way to quickly reply to people.

Issue History

Date Modified Username Field Change
2022-10-30 15:47 Chris Graham New Issue
2022-10-30 15:47 Chris Graham Status non-assigned => assigned
2022-10-30 15:47 Chris Graham Assigned To => Patrick Schmalstig
2022-10-30 15:47 Chris Graham Tag Attached: Roadmap: v11
2022-10-30 15:47 Chris Graham Tag Attached: AutonomousOrganisation
2022-10-30 15:47 Chris Graham Relationship added related to 0004772
2022-10-30 15:54 Chris Graham Note Added: 0007610
2022-11-20 03:00 Chris Graham Tag Detached: Roadmap: v11
2022-11-20 03:00 Chris Graham Tag Attached: Roadmap: v12
2022-11-20 03:01 Chris Graham Assigned To Patrick Schmalstig =>
2022-11-20 03:01 Chris Graham Status assigned => non-assigned
2023-02-26 18:29 Chris Graham Category General => General / Uncategorised
2024-03-26 00:58 Patrick Schmalstig Tag Renamed Roadmap: v12 => Roadmap: Over the horizon