a new composr install with problems

I have just installed Composr (10.0.42) via Softaculous and after that when opening the website I had a couple of issues. First was the error message that is shown in Screenshot 1 top of page. The second was that even though the composr opening screen looks normal (see screenshot 2)…. when I go to the admin zone the display breaks (see screenshot 3).

I am wondering what is causing this as I have done nothing except install it using Softacu;ous?








I am also finding that trying to go to the setup wizard and figure out how it works is giving me a problem. I have used the 10 step process many times before (most on ocPortal before Composr) but [and maybe it is the strange (broken) page layout] that is throwing me - especially the *Select page rendering tool* menu. I dont think I ever came across that before. See the screen shot 4 below these comments.

Also in the Softaculous install email documentation I got there is no Master Password listed. The installation information is very breif and there was no mention of a Master Password. Perhaps the Admin password name is what I will use incase of some catastrophic crash/recovery effort?

This is just not working. I go to configuration and whatever I do there, I cant get the form saved. It looks like the save button is activated when I click on it but in reality nothing ever changes. For instance by default the installation made the site open, so if I choose close site and go through the motions of saving it... the site remains open.

Regarding the main menu, only HOME and COLLABORATION work. the look of the site is not broken on those zones even though I get the error box coming up as shown in screenshot #1 in my first post on this topic. But when I click on the menu items of CONTENT, SOCIAL and ABOUT nothing happens.The curser doesnt even show signs of it being a link.

I hate to be in limbo with this now and it seems theres either nobody here or everyone is busy with their own projects. I just don't know what to do next. 

I would just close down my whole new reseller account and start over but I've gone through all the work of moving my old websites from Arvixe to MDD and getting my domains pointing there that I hesiate to use the neclear option and just start over.

I'm wondering if just deleting the installation of this one bad install isnt myy next move. BUT HOW TO DO THAT? I DON'T KNOW HOW to do that?

This is on a reseller account wiith my new host MDDHosting. If it was just another website account under my reseller account I could just delete the (sub) account and start over but since the installation it is on the main account cPanel and from past experience, that seems to be a different stuation.

 

Well this is a lonley topic but I have learned a few things. The best of which is that Softaculous not only installs but also removes it's installation. I just removed the Composr installation succesfully (it appears). Now whether to try softaculous again or not fo my install? Or to try the ocPortal downloader? I guess we'll see.

I uninstalled the previously Softaculous installed Composer. It was ver easy and aparently removes the installed program completely.

So, having done that I was thinking. Softaculous made it easy to install and it did make it quite easy to uninstall… so why not try it again? Sure, I'm crazy enough to do that! So I did.

Install was painless until I went to the Admin zone dashboard (a link given me by Softaculous)… uh oh! site looks partly broken but not as bad ad before and there is an error message in a box saying,

"An error occurred when loading this screen onto the web browser. You are being notified of this as you are staff. If you believe this is a bug in Composr, please contact the developers with full details. More details are available in your browser's error console. The error was:

1028: ReferenceError: call_block is not defined
https://apofriendia.com/adminzone/"

I click ok then go to the setup wizard. When the page opens to the setup Wizard, it has the same broken header as on the Admin Dashboard and there is another error message in a box which says,

"An error occurred when loading this screen onto the web browser. You are being notified of this as you are staff. If you believe this is a bug in Composr, please contact the developers with full details. More details are available in your browser's error console. The error was:

486: ReferenceError: notification_poller_init is not defined
https://apofriendia.com/adminzone/index.php?page=admin-setupwizard"

I click ok on that and here I am at step 1 of 10. I click proceed… click… click… oh, no response? what do I do? I click again and finally give up saying, another dead end install aparently. What next?

I guess all I can do is to remove this install disaster and if I decide to try Composr again, download it from the download site like I used to do in the olden days. Who knows at this point?

Hi,

I have no knowledge to share which would help as I have no idea what the cause of your issues are. From my experience using the standard installer and creating the database yourself is the best way forward as it will eliminate any potential issues from elsewhere (host config, 3rd party installers).

Hi,

Sorry you didn't get timely replies. As I discussed in another thread here, I've been going through a lot in my personal life and mostly have had to take a sabbatical. I need to get back into gear, but also I need to help get this community to a place where it doesn't rely on me so much.

Softaculous is out of my direct orbit. We have a basic line of communication with them, but are not involved at all with integration/testing/support.

I took a look at their demo, and it does look like the admin password and master password are set up as the same initially. That's pretty common for this kind of integration.

It looks like you may have experienced some issues with CSS and JavaScript not loading correctly. I can't really comment on the cause of that. But in that kind of situation I'd view the page source to find the URL to the CSS/JavaScript file (or alternatively, find it using the Network tab of the browser's web developer tools) and try and open the files manually and see what happens.
A common issue is if the base URL configured in _config.php is not actually correct. For example, it could be totally wrong, or it could be something that redirects to the true base URL (e.g. set as http://example.com but should actually be https://www.example.com). This is pure speculation on my part though.

Alternatively, it could be some kind of server configuration issue, like the PHP memory limit being too low. That's also pretty likely. Some hosts by default will have terribly low PHP memory limits. Or other kinds of limits that cause individual web requests (maybe CSS or JS requests to be terminated) if "too much" is going on at once. Again, pure speculation on my part.

If someone can give me access to a broken Softaculous install I'd take a look.

Heya friendly , can you share with us which version of PHP your shared server is running?
 

Malatesa said

Heya friendly , can you share with us which version of PHP your shared server is running?
 

From “Post #8,645”, 16th July 2022, 8:33 am

PHP version is 8.0.21

Chris Graham said

Hi,

Sorry you didn't get timely replies. As I discussed in another thread here, I've been going through a lot in my personal life and mostly have had to take a sabbatical. I need to get back into gear, but also I need to help get this community to a place where it doesn't rely on me so much.

Softaculous is out of my direct orbit. We have a basic line of communication with them, but are not involved at all with integration/testing/support.

I took a look at their demo, and it does look like the admin password and master password are set up as the same initially. That's pretty common for this kind of integration.

It looks like you may have experienced some issues with CSS and JavaScript not loading correctly. I can't really comment on the cause of that. But in that kind of situation I'd view the page source to find the URL to the CSS/JavaScript file (or alternatively, find it using the Network tab of the browser's web developer tools) and try and open the files manually and see what happens.
A common issue is if the base URL configured in _config.php is not actually correct. For example, it could be totally wrong, or it could be something that redirects to the true base URL (e.g. set as http://example.com but should actually be https://www.example.com). This is pure speculation on my part though.

Alternatively, it could be some kind of server configuration issue, like the PHP memory limit being too low. That's also pretty likely. Some hosts by default will have terribly low PHP memory limits. Or other kinds of limits that cause individual web requests (maybe CSS or JS requests to be terminated) if "too much" is going on at once. Again, pure speculation on my part.

If someone can give me access to a broken Softaculous install I'd take a look.

From “Post #8,634”, 8th July 2022, 1:59 am

I have just installed a new Softaculous installation of Composr v 10.0.43 on my website. It works up until you get to the setup wizard (step 1) after that if you try to click on the PROCEED button and it does nothing. Ive included several screen shots.

I have not investigated alternate methods of setting up if there are any.










I can message you the info you need to access the Softaculous install.

I think the issue is that Softaculous is setting excessive permissions on the data and data_custom directories, and this combined with suPHP (which is not used much nowadays) is triggering an access denied to certain scripts.

The data and data_custom directories need the same permissions as the adminzone directory. Set them using your hosting control panel's file manager.

I'll email Softaculous.