Guests cannot post a support ticket

Post

Posted 31st August 2016, 9:03 pm

Rating:

#1007 (In Topic #215)

Standard member

pz is in the usergroup ‘Fan in training’

I might be missing something, but I've not been able to post a support ticket as a guest even though the permissions appear to be in order. When I try, I get a message that I need to be logged in to generate a support ticket.

I'm a novice site owner running the latest version of Composr

Post

Posted 31st August 2016, 9:12 pm

Rating:

#1008

Adam Edington

Site staff

Adam Edington is in the usergroup ‘Super-moderators’

Makes sense to me that you would need to be a member to open a support ticket. Guests can use the Bug Tracker to raise issues or offer feedback, or use good old fashioned email (just my opinion, not an official response).

Post

Posted 31st August 2016, 10:29 pm

Rating:

(

)

#1009

Chris Graham

Site director

Chris Graham is in the usergroup ‘Administrators’

This is a bug reported privately to me last night also, a fix will come soon.

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Post

Posted 1st September 2016, 4:30 pm

Rating:

(

)

#1010

Standard member

Thank you for the response KingBast - the reason I wanted guests to be able to open a ticket directly is when they have login/registration issues. I've a SMF forum that I use for my students, and there are always registration and/or login issues at the beginning of every semester.

Thanks Chris, for the reply, and I'm glad that I wasn't just missing something!

I'm a novice site owner running the latest version of Composr

Post

Posted 1st September 2016, 6:12 pm

Rating:

(

)

#1011

Adam Edington

Site staff

Okay, understood. There is a feedback form you can enable for that with Conversr forum, but at least that's another bug ironed out. I actually thought you meant the Support Tickets on this website though when I replied

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