IRC (chat room > forum)

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#4284 (In Topic #883)
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Chris Graham is in the usergroup ‘Administrators’
Hi all,

I've been helping some non-English users recently (off-forum), and it's been very productive, leading to various bug fixes and tweaks.

It's made me realise that the forum (or tracker) isn't always the ideal mechanism for community support, for a few reasons:

  1. Communicating via a forum can be slow, as you wait for replies.
  2. People not fluent in English are often much better at communicating interactively, rather than trying to put together the perfectly worded forum post then waiting. Only 13% of the world population is fluent in English. Making a good forum post using something like Google Translate is not going to work well, but an interactive conversation involving pasting from/to Google Translate can work better.
  3. Non-English speakers are also going to struggle some more due to the difficulty reading documentation, other people's written advice, and user-interface text.
  4. In a way non-English speakers are some of the most valuable community members, due to their work translating Composr, so we need to make sure they are well served. Also they may have some specific Internationalisation issues that English speakers don't have.
  5. Many people just are not comfortable communicating in writing to a mass-audience, or it may not come naturally to them, and prefer direct communication. These people have valuable viewpoints distinct from the typical person happy using the forum, viewpoints that have been missed in the past.
  6. Many people actively enjoy the more personal chats, so it's a good way to build up the community. This is probably obvious to most people, but I'm quite an introvert to be honest, my tendency is to put my thoughts down in more formal writing, I'm learning!


I'm going to try and stay logged into IRC now. I can't promise to always respond quickly (or even same day), but I'm going to make an effort. I hope others will join me :). I have just bought a good IRC client for my Android phone, and am running a client on my desktop.

I do think IRC is a good medium between everyone wanting to directly chat with me (which I cannot sustain on top of all my responsibilities: I have people emailing me, Skypeing me, DMing me on Twitter, and FB-messaging me), and the formality of the forum/tracker.

Best wishes,
Chris

Last edit: by Chris Graham



Become a fan of Composr on Facebook or add me as a friend. Add me on on Twitter. Follow me on Minds (where I am most active). Support me on Patreon

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  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying Composr on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Post

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#4290
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Site director
Chris Graham is in the usergroup ‘Administrators’
I probably also should have mentioned…

You can either use the Chat option on the menus (which will use a web IRC client), the Software chat on your own site (same thing), or just connect to FreeNode on the #composrcms channel with any normal IRC client.


Become a fan of Composr on Facebook or add me as a friend. Add me on on Twitter. Follow me on Minds (where I am most active). Support me on Patreon

Was I helpful?
  • If not, please let us know how we can do better (please try and propose any bigger ideas in such a way that they are fundable and scalable).
  • If so, please let others know about Composr whenever you see the opportunity or support me on Patreon.
  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying Composr on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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