Image/Video notifications

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#6150 (In Topic #1495)
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treedood is in the usergroup ‘Fan in action’
No notifications are being sent when images or videos are uploaded to the galleries.  Other notifications (birthdays, new members, etc.) are o.k.  Any suggestions on where I should look to resolve?
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#6160
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Chris Graham is in the usergroup ‘Administrators’
Do you have the "New image/video added" notification set on your account?


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#6237
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treedood is in the usergroup ‘Fan in action’

Chris Graham said

Do you have the "New image/video added" notification set on your account?

I've been out of pocket during the holidays so getting back to work on this.

Yes, Forum topic activity, New blog/news article added, New image/video added are all set for email.  The notifications are going out for Forum activity but not for blogs/news or image/videos.
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#6238
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admin is in the usergroup ‘Administrators’

Automated fix message

treedood said

No notifications are being sent when images or videos are uploaded to the galleries.  Other notifications (birthdays, new members, etc.) are o.k.  Any suggestions on where I should look to resolve?
This issue has now been filed on the tracker as issue #4035, with a fix.
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#6288
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admin said

This issue has now been filed on the tracker as issue #4035, with a fix.

That seems to have fixed the problem.

Another question related to the notification system…Is there a way to make certain notifications enabled by default on member signup but still allow them to change it afterwards (not locked down)?
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#6289
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Chris Graham is in the usergroup ‘Administrators’
This is not available in v10 but has been implemented for v11:
0002447: Bulk set notifications for users / defaults - Composr CMS feature tracker

There are a few possible workarounds for v10, none hugely simple. The easiest is probably to set up triggers in MySQL so that new notification rows are added for any new record in the cms_f_members table:
MySQL :: MySQL 5.7 Reference Manual :: 23.3.1 Trigger Syntax and Examples
I've never used triggers myself so I don't know exactly how you'd do it.


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#6651
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treedood is in the usergroup ‘Fan in action’
It appears I am still having problems with the notification system.  The particular site I am managing is closed membership.  Registrants trending up toward 100 and will likely never go above 150.  There is not a lot of traffic so far so it was decided to encourage more that we should use notification lockdowns to force email (non-digests) to go to everyone on forum topic activity, new blog/news posts, and new image/video added.  From the email logs, we are not seeing any consistency in the emails sent.  Sometimes it's just a handful (5-10), sometimes larger numbers (50-60), and on a few occasions, none at all.

I thought that maybe the issue was related to not applying the lockdowns until after the site had been running for several months.  To test the theory, I did a "clone" of the site in a subdomain, changed all the member email addresses to aliases pointed to the site domain default account, and cleaned out all the existing entries in the notifications_enabled database table.  After doing that, I did several forum, image, and blog entries to see if anything was different.  I'm seeing the same behavior I see on the "real" site.  If there is a consistent pattern to which members receive emails, I haven't been able to find it.

At this point, I'm stumped.  Any insight or suggestions would be appreciated.

 
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#6655
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Chris Graham is in the usergroup ‘Administrators’
I'll look into this.

"Smart topic notification" would have an impact on the forum, but should not affect the other content types you mentioned.

Please confirm this summarises your issue, to make sure I understand:

You have locked down certain "new content added"-like notifications so all members get e-mails. However, not all members are getting e-mails, as indicated in the e-mail log, and it is inconsistent.


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#6658
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treedood is in the usergroup ‘Fan in action’

Chris Graham said

I'll look into this.

"Smart topic notification" would have an impact on the forum, but should not affect the other content types you mentioned.

Please confirm this summarises your issue, to make sure I understand:

You have locked down certain "new content added"-like notifications so all members get e-mails. However, not all members are getting e-mails, as indicated in the e-mail log, and it is inconsistent.

Correct.

If it would be helpful, I can PM you the URL and an admin login password for the test site.
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#6676
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Chris Graham is in the usergroup ‘Administrators’
I tested and couldn't find any bugs.

Make sure any members you expect to receive e-mails:
  • Have access to the content (that includes: zone, page, & category access)
  • Have an e-mail address set
  • Are not banned
  • Are not excluded due to privacy settings on the content

If it's still an issue, point me to a specific notification scenario that didn't send a notification you expected. E.g. "I added a gallery image <link> to the foobar gallery <link> on 7th May at 10:15pm ET, and BobbyBob <link> didn't get a notification even though I have locked it on, but SusySue <link> did", and e-mail the access I'll need to verify it all to chris@ocproducts.com.


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  • If my reply is too Vulcan or expressed too much in business-strategy terms, and not particularly personal, I apologise. As a company & project maintainer, time is very limited to me, so usually when I write a reply I try and make it generic advice to all readers. I'm also naturally a joined-up thinker, so I always express my thoughts in combined business and technical terms. I recognise not everyone likes that, don't let my Vulcan-thinking stop you enjoying Composr on fun personal projects.
  • If my response can inspire a community tutorial, that's a great way of giving back to the project as a user.
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Important!
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#6731
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admin is in the usergroup ‘Administrators’

Automated fix message

treedood said

No notifications are being sent when images or videos are uploaded to the galleries.  Other notifications (birthdays, new members, etc.) are o.k.  Any suggestions on where I should look to resolve?
This issue has now been filed on the tracker as issue #4250, with a fix.
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